Shipping & Returns
Delivery Times and Modes
Loani Home inspects items one-by-one before shipping them to customers in order to reduce quality incidents. The product is carefully packaged to reduce the chances of damage during transportation.
Confirmed orders, paid and with product availability in good condition that arrive before 13:00 will be delivered to the parcel agency before 18:00.
Loani Home and the parcel delivery agencies process, prepare and transport orders from Monday to Friday.
The time elapsed between delivery to the parcel delivery agency and delivery to the customer is:
Peninsular Spain, between 1 and 5 days depending on size and destination:
"Small" Products: volume less than 0.15 m3 and 20 kg of weight
- 75% in less than 24 hours
- 23% in less than three days
- 2% requires that the parcel company and customer agree on the time, date and place of delivery.
"Large" Products: volume greater than 0.15 m3 or more than 20 kg of weight. The product is usually packed on a pallet to facilitate handling.
- 50% in less than 24 hours
- 40% in less than three days
- 5% in less than five days
- 5% requires the parcel company and customer to agree on the time, date and place of delivery.
Loani Home will provide a link to the website of the parcel agency where the client can trace the transport status of their order.
The customer can always check the status of his order at:
Telephone: 952 771 469
Customer service hours: 10:00 a.m. to 6:00 p.m.
LLoani Home makes every effort within its means to offer the information contained on the Website truthfully and without typographical errors. In the event that at any time an error of this type occurs, alien at all times to the will of Loani Home, it will be immediately corrected. If there is a typographical error in any of the prices shown and if a Customer had made a purchase decision based on said error, Loani Home will notify the Customer of such error and the customer will have the right to cancel their purchase at no cost on their part.
The contents of the website https://www.tienda.loanihome.com/ could, on occasions, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the Client will have the right to cancel his purchase without any cost on his part.
The products presented by Loani Home are sold within the limit of available merchandise and subject to availability reservation by Loani Home suppliers.
LLoani Home publishes with the greatest possible rigor the basic characteristics of the products, thanks mainly to the technical descriptions and photographs and / or videos of the products, all depending on the technique and respecting the best market standards.
Despite everything, we cannot guarantee the exact representation of our products on the Web, in particular as a result of differences in the color output by Internet browsing software and / or display monitors.
Due to the artisanal production of certain products, the shapes, colors and motifs may vary slightly, therefore we cannot guarantee that the product delivered is exactly the same as that represented on the Website, they are minor variations caused by its artisan production.
Returns and Refunds.
If you do not like the item when it arrives at your home, please send us the order confirmation email, which will serve as a return or withdrawal document, to email@example.com , within 14 calendar days from the date you received it , adding these data:
Write return in the first subject word.
Tell us which item and the quantity (pieces) you want to return, and the reason for the return (it is not mandatory, but it will help us in our improvement processes).
We will refund the total amount of the purchase except for the direct costs of returning the goods to the address indicated in the purchase.
How and when we will collect your return.
Upon your notice, the Loani Home support team will contact you by email or phone to let you know who will collect the package and when.
Put the products that you are going to return in the original box if you have it, if you do not have it, use a similar one and try to make the packaging as similar as possible to how it arrived. If the product does not return in its original packaging, the good will suffer a depreciation.
If you enter the purchase receipt that you received inside the package, in the return box, you will facilitate the return procedures. Please close the box and use heat or seal.
You can make returns through a courier / courier that we will send to your address. You must put the following address on the package:
Loani Home - Return
Calle Santa Ana, 3. 29602 Marbella (Malaga).
Once collected, the amount to be returned will be satisfied within a maximum period of 14 calendar days from the receipt of the returned merchandise, by the same means in which the payment was made.